Call Solutions Spotlight: Meet Miriam, Turning Stressful Calls into Moments of Relief

At Panorama Call Solutions, delivering professional call answering services isn’t just about scripts and systems; it’s all about people.

Miriam is one of the calm voices behind the headset who helps small businesses across New Jersey and beyond deliver exceptional customer experiences every single day.

For Miriam, joining Panorama wasn’t just about finding a job, but about building a future. As a married mom of two, she was looking for stability, growth, and a workplace that valued professionalism and teamwork. Panorama offered the opportunity to build meaningful skills while remaining present for her family. That balance matters, and it shows in the care she brings to every call.

The best advice Miriam ever received about customer service?

“Don’t just solve the problem, solve the feeling.”

That philosophy drives her approach to every interaction. In live answering and customer support, it’s easy to focus on protocols and procedures. But Miriam understands something deeper. When customers feel heard, everything else becomes easier. Many callers start the conversation frustrated. By the end, they’re relieved. That transformation, from tension to trust, is what she enjoys most about her work.

When thinking back to some of her favorite customer interactions, one call still makes Miriam smile.

“An older customer phoned in, upset about an issue,” Miriam shares. “Midway through the call, he began talking about his garden and his tomatoes. The conversation shifted. By the end, they were laughing. He apologized for his frustration and thanked her for listening.”

Moments like that are a reminder that behind every account number is a real person. And in a world of automation and impersonal support systems, empathy stands out.

When Miriam logs off, ‘proud mom mode’ activates, and her world revolves around family.

Her 8-year-old daughter is passionate about cheerleading, and her 17-year-old son is a boxer. Whether at competitions or practices, she’s their loudest supporter. 

“At work, I’m calm and composed. At cheer competitions? I’m all-in,” Miriam says.

That balance, professionalism on the job, wholehearted enthusiasm at home, reflects the same dedication she brings to every caller.

If Miriam could share one piece of advice with anyone calling into a business, it would be this:

“Be open and honest about what’s going on. The more details you share, the faster and better we can help you. And remember, the person on the other end truly wants to help!”

A little patience and kindness go a long way.