Founder Spotlight: Meet Luis, Co-Founder of Panorama Call Solutions
Luis Casares
“When people feel trusted, they take more ownership, and that shows up in the quality of service our clients receive.”
At the heart of great customer service is a simple truth: people want to feel heard. That belief drives everything at Panorama Call Solutions, and it starts with co-founder Luis Casares, a leader who combines operational discipline with a genuine appreciation for human connection.
Based in New Jersey and serving small businesses locally and beyond, Panorama Call Solutions was built to help growing companies stay responsive, professional, and personable, without losing their soul as they scale.
Luis co-founded Panorama Call Solutions with Justin Berke after recognizing their professional experience could create a more impactful, human-first call-answering company with unique wraparound services designed specifically for small businesses.
“We realized our backgrounds complemented each other in a way that could really benefit business owners,” Luis explains. “Instead of just answering calls, we wanted to build a team that truly supports clients and represents their businesses well.”
From day one, the focus wasn’t volume, but quality. The goal was to create a call center that delivers attentive, reliable, and human-centered customer service, whether the caller is a first-time prospect or a long-time client.
Leadership Built on Dedication, Passion, and Honesty
Luis’s leadership style is shaped by three core values: complete dedication, passion for the work, and honesty. He believes those values are essential in a fast-paced call center environment, especially when supporting small businesses that rely on every customer interaction.
One pivotal moment in his leadership journey came when he gave team members more autonomy over their schedules and personal goals.
“That’s when I saw operations really start to flow,” he says. “When people feel trusted, they take more ownership, and that shows up in the quality of service our clients receive.”
That trust-based approach helps Panorama Call Solutions remain flexible, responsive, and consistent even as call volumes and client needs change.
What Most People Don’t Know About Call Answering Services
Behind the scenes, running a dependable call answering service requires significant planning and organization. Luis notes that many people underestimate the time it takes to coordinate workflows, prepare teams, and ensure every call is handled smoothly and professionally.
His operational “secret sauce” is simple but powerful: support team members in developing their own work methods, as long as they align with company standards and client expectations.
This balance of structure and flexibility allows Panorama Call Solutions to deliver personalized service while maintaining the reliability small businesses depend on.
A Leader Who Values Conversation On and Off the Clock
Outside of work, Luis enjoys spending time with friends at a coffee shop, sharing good conversations and unhurried chats. A small detail, but one that reflects how he approaches both life and leadership.
That love of conversation reinforces his belief that listening matters. Whether it’s a casual coffee talk or a critical customer call, Luis understands that real connection happens when people feel seen, heard, and respected. Luis is also an avid reader and podcast listener, constantly learning and bringing fresh perspectives back to the business.
One thing that often surprises people about Luis? His complete commitment to achieving goals, for himself, for his team, and for every business Panorama Call Solutions supports.
What This Means for Small Business Clients
When you partner with Panorama Call Solutions, you’re working with a leadership team that understands the realities of small business ownership. Missed calls mean missed opportunities, and customer experience directly impacts growth.
Under Luis’s leadership, Panorama Call Solutions is committed to:
Providing attentive, professional call answering services
Treating every caller with patience, empathy, and care
Acting as a true extension of your business, not just a service provider
Supporting New Jersey-based businesses and clients nationwide
Every call is handled by a real person. Every interaction matters. And every client relationship is built on trust.
